Long-Term Management FAQ


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For Both Tenants & Homeowners


Tenant must make all payments per the term of the lease before occupying premises and will not be entitled to move in or to get keys to the premises until all money due has been paid. Rent is due on the 1st day of each month. If no rent has been received by the 5th day, a reminder is sent by mail. If rent is not paid by the end of the 5th day of the month, the rent is considered late. On the 10th day, a Three Day Notice to Pay or Vacate is delivered to the Tenant. If payment is not received by the end of the Three Day Notice period, Global will start the eviction process.

If Tenant makes a rent payment with a worthless check, there will be a fee of $35 charged to tenant. Global can require Tenant to pay all future payments by money order, cashiers check, official bank check or cash.

All rental payments and security deposits shall be made payable to Global Real Estate Services, Inc. at 8555 Irlo Bronson Memorial Highway, Kissimmee, Florida 34747. Tenant shall make rent payments required under the Lease by cash, personal check, money order, cashiers check, or direct deposit. If payment is accepted by any means other than cash, payment is not considered made until the other instrument is collected.

Late fees: In addition to rent, Tenant shall pay a late charge in the amount of $65 for each rent payment made 5 days after the first day of the month. In addition, if we do not receive payment by the 10th of the month, a fee of $25 PER DAY will be assessed until paid.

No, any Security Payments/Damage Deposits CAN NOT be used for rental payments.

Tenant has 5 days from lease start date to complete a written walk-thru evaluation of the premises. Tenant is encouraged to run all appliances, check all windows and blinds, etc. and note, with a picture, any faulty items that may need to be addressed by owner. Signed walk-thru forms, accompanied with photos, must be delivered to Global Real Estate, Inc. by the 6th day - NO EXEMPTIONS. Owner will not be held responsible for any items found after the walk-thru form has been turned in to Global.

Pets are dependent upon homeowner approval and possibly HOA rules and regs. If tenant has a pet that is approved, tenant agrees to pick up feces from their pets and dispose accordingly.

As per the lease Terms, the Landlord shall be responsible for compliance with Section B3.51 Florida Statutes. Any maintenance issues under $75.00 regardless of cause, will be the responsibility of the Tenant.

Landlord and Tenant shall be responsible for loss, damage, or injury caused by its own negligence or willful conduct. Tenant should carry insurance covering Tenants personal property and Tenants liability insurance.

Thirty (30) days before lease is up, Global has right to inspect home if tenant wants to renew lease. If tenant does not choose to renew, Global has right to start showing home 30 days before lease is up.

Pursuant to Florida Statute 83, Sec 83.49, upon vacating the premises at the end of the lease, if the landlord does not intend to impose a claim on the security deposit, landlord shall have 15 days to return the security deposit, or the landlord shall have 30 days to give the tenant written notice by certified mail to the tenant's last known mailing address of his or her intention to impose a claim on the deposit and the reason for imposing the claim. The tenant is required to give the landlord a valid address at which the tenant can be contacted. When tenant departs, carpets need to be professionally cleaned and the home thoroughly cleaned.

Yes, we do. The tenant can not unreasonably withhold consent to Global to enter the dwelling unit from time to time in order to inspect the premises. Global may enter the unit at any time for the protection or preservation of the premises. Global may enter the unit upon reasonable notice to the tenant and at a reasonable time for the purpose of repair of the premises. "Reasonable notice" and "reasonable time" are defined as twelve (12) hours prior to the entry and between the hours of 7:30 a.m. and 8:00 p.m.

While all of our team is committed to helping, we encourage you to email the following department. By emailing the department, rather than specific team members, Global is able to track the status of emails utilizing our ticketing system. Click Here to Contact Us.

If you need to speak with a specific department, we welcome your call at 407-387-3030.

The time it takes to lease your home on the rental market varies depending on local market conditions along with the condition and availability of the property. If your home is currently rented, we can begin showing your rental home when the current residents give us their 30-day notice of their intent to move out. We answer hundreds of prospective tenant calls and e-mail inquiries every month.

Our comprehensive application process checks:

National credits report on each and every adult applicant.

An eviction search for the state where the tenant resides.

Verification of former landlord references.

Verification of the applicant's employment and/or income.

Nationwide criminal background check on all adult applicants, including terrorist and sex offender lists.

The move-in inspection is completed just before the residents move in, where we detail the condition of your property on our written report. Between the 10th & 11th month of the lease, we discuss with the residents and the owners their intent to renew their lease for another year. If tenants are not renewing, we prepare our advertising in order to get the home re-rented quickly and start showing the property the last 30 days of the lease.

When the tenant moves out of your property, we complete a detailed move-out inspection similar to the move-in inspection. The move out inspection is done to make sure that the rental home is returned to us in the same condition as when the tenant moved in except for minor wear and tear. If damage is found, we impose a claim on the Tenant's security deposit as required by the Florida landlord tenant statute (F.S. 83). If no damage is found, we promptly return the security deposit to the former residents.

Yes, we have experienced agents that handle both leasing and sales.

Our collections policies are as follows:

Rent is due on the 1st day of each month and must make payments per the term of the lease before occupying premises. Tenant shall not be entitled to move in or to keys to the Premises until all money due has been paid. Any funds designated to be paid after occupancy, as per the lease agreement, shall be paid accordingly. Rental Collection procedures: All Tenants rent is due on the 1st day of each month. If no rent has been received by the 5th day, a reminder is sent by mail. If rent is not paid by the end of the 5th day of the month, the rent is considered late. On the 10th day, a Three Day Notice to Pay or Vacate is delivered to the Tenant. If payment is not received by the end of the Three Day Notice period, with Owner approval, GRES will start an eviction process no later than the 15th of each month

While an eviction is rare, as we carefully screen all prospective tenants, sometimes-financial hardships do arise which require prompt attention. Some evictions are settled with the resident paying all costs and remaining in the property; however, should it be necessary to proceed further we assist you free of charge for our services during the eviction. You would be responsible for the court cost and legal fees.

No, we cannot provide a guarantee as to whether or not a tenant will default. However, we work hard to find you a qualified tenant that will pay their rent timely and will treat the property with respect.

No, however our fees are very competitive and fair and there are no hidden charges. When all fees are considered, for benefits received, we are actually less expensive than most companies around.

Our maintenance crew is on-call and are available to our tenants for emergency calls 24/7.

It is beneficial and cost-effective for us to find the highest qualified tenant in the least amount of time; therefore we aggressively market our properties. Currently, the majority of tenants are looking online. We own a website that can bring in hundreds of inquiries every month, plus we syndicate with top rental portals including MLS, Realtor.com, Craigslist and more.

When possible, we post signs on every property. This also generates an abundance of leads daily. We take several wide-angle photos of the inside and outside of your property and create a detailed description of the home and the area. Since we have been in the business for many years, we have relationships with other agents in the central Florida community, plus we belong to a national Realtor referral program.

You will receive a monthly statement showing all receipts and expenses for the period sent no later than the 15th of the month. This statement is computer generated every month. If you want your check deposited for you, we will mail the check to your bank or deposit at a local branch if applicable, within 2-3 days of the statement processing date. Note that the current statement covers all activity up through the statement date. If the tenant does not pay rent by the 10th, but pays it later, you will receive a statement when the rent is paid and funds clear GRES' account. If no rent is paid for that month, you will not receive a statement until the 15th of the following month.

You sure do! Kissimmee Guest Services (KGS) would like to offer each Global Homeowner a discount on their park and attraction tickets. To receive your discount, please call 1-877-273-5636 and mention that your home is managed by Global Resort Homes. They will ask for your unit address.

We have an entire team here at Global that are happy to help at any time. For your reference, below is a small list of names you might like to become familiar with:

Owners: Guy and Robyn Bouchard

General Manager: Russ Kraft

Accounting Manager: Lisa Burton

IT Director: Bill Downs

Field Operations Manager: Jeff Filegar

Director of Customer Service: Adam Costner

Director of Marketing: Arlene Hard

Director of Long-term Rentals: Stacy Burgess

Long-Term Rental Manager: Shawn Johnson

Long-Term Rental Maintenance: Jose Almenas

Long-Term Rental Assistant: Olga Kohrt

While all of our team is committed to helping, we encourage you to email the following departments. By emailing departments, rather than specific team members, Global is able to track the status of emails utilizing our ticketing system.

Accounting - acct.tickets@globalfl.com

Maintenance - long.term@globalfl.com

If you need to speak with a specific department, we welcome your call at 407-387-3030.


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